Cancellation

Orders may be canceled before the product is shipped or produced. If the order is successfully canceled, a full refund will be issued.

Once the order has been shipped, it cannot be canceled.

If we successfully request a carrier to intercept the shipment, an interception fee of USD $25 may apply.

Returns (if applicable)

We accept returns for orders placed within the United States, Canada, and the European Union. Customers may request a return within 30 days of receiving the product.

To be eligible for a return, the item must be:

Unused
In the same condition as received
In the original packaging

A receipt or proof of purchase from our website is required.

Once a return request is approved, the customer is responsible for both the return shipping cost and the original shipping cost.

For purchases made through other channels, please contact the respective retailer or distributor directly.

Warranty & Repairs

If a product is returned to repair due to manufacturing defects within 1 year of receipt, we will cover all shipping costs.

If the issue occurs after 1 year but within the warranty period:

The customer is responsible for the return shipping cost
We will cover the repair cost and reshipping cost

If the product is damaged due to misuse or external factors, the customer will be responsible for these fees.

Special After-Sales Shipping Policy (US Only)

Good news! U.S. customers who follow all our official accounts on YouTube, Facebook, and Instagram may qualify for an additional year of free after-sales shipping service (up to 2 years total).

Please note:

Active, ongoing subscriptions are required
Temporary subscriptions or cancellations will not qualify
We reserve the right to verify subscription status

International Orders

For international orders, returns are only accepted for incorrect or defective products, and must be reported within 48 hours of delivery.

Non-Returnable / Customer Responsibility Cases

Customers are responsible for return shipping costs in the following situations:

Change of mind after the order has been shipped
Ordering the wrong item
Items claimed as defective but confirmed to be in proper working condition after inspection
Damage caused by misuse (including but not limited to drops, water exposure, extreme temperatures, or improper operation)
Products returned for repair or replacement after 1 year from delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, the refund will be processed and applied to your original payment method within a few business days.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card provider
Contact your bank (processing times may vary)

If the issue persists, please contact us at support@pecron.com

Return Address

Please contact our Customer Service at support@pecron.com
 to obtain the return address before sending any items back.

Thank you for your support. Please rest assured that we are committed to doing our best to provide you with the highest level of service and the most suitable solutions.